JENNIFER M. NORBY

E-mail: me@jenferner.com

Capabilities
§ 10+ years experience in design, development, testing, and deployment of software § Effective in identifying problems, investigating root causes, formulating and implementing resolutions and process improvement	§ Strong skills in organizing work flow, ideas and materials § Strong communication and negotiation skills. § Exemplary interpersonal skills with internal as well as external customers
KEY ACCOMPLISHMENTS
§ Designed, managed and developed a year long automated data integration project with complete workflow engine with a Fortune 500 company resulting in a reduction of 40 operational man hours per month and an increase in data accuracy. § Organized and ran the Electronic Data Committee as a cross departmental solution to resolve communication issues regarding new or changed electronic data formats. The formation of this committee reduced development and operational man hours, as well as an increase in invoice processing speed and improved vendor relations. § Co-lead a cross functional team to implement EDI as a data solution for electronic billing. The project spanned 2 years and included project planning, research on vendors and tools, documentation, tools training, development, testing, end user acceptance, training, and implementation. § Proposed, designed, developed and implemented data integration system that converted 50+ custom data formats to one standard format, saving hundreds of man hours per month and 60% decrease in development time
Summary of qualifications
§ Led ProfitLine's data management group for 4+ years, through growth of 30 to 60 customers, conducting custom data integration projects with companies like Starbucks, Merrill Lynch, and Ernst & Young. Typically we integrated between 2 and 4 clients per month, with over 180 million call records being integrated per month. § Key in identifying, creating and implementing core IT processes, such as work flow, automation opportunities and data flow. § Conducted sessions with business partners both internal and external for : o presenting project plan and status o identification and user acceptance of business requirements and solutions o communicating risks and issues o training o strategic planning o team mentoring § Participated with client implementations teams in client orientations to educate and set client expectations on IT department policies and procedures. § Created highly technical specification documentation. § Familiar with all stages of the Software Development Life Cycle. § Created and executed test cases and test plans. § Participated in the implementation and phased client cutover of new systems. § Assisted internal and external business partners with system troubleshooting. § Responsible for managing staff of 6+ employees, including hiring and disciplinary activities, conducting weekly meetings, as well as reviews and any other personnel issues. § Participated in weekly IT management meetings in both a tactical and strategic fashion.
EMPLOYMENT
4/07-Present MedImpact, San Diego, CA Developer- contract 12/06-02/07 Brasl, Inc, Encinitas, CA Developer- contract 06/99-02/07 R.C.P. Block and Brick Company, Santee, CA Developer- multiple contract engagements 06/01–02/06 ProfitLine, San Diego, CA Data Acquisition Lead 02/99-06/01 Triad Marketing/Appiant Technologies, San Diego, CA Programmer/Analyst 08/98-01/99 Naval Health Research Center, San Diego, CA Computer Specialist 06/96-08/98 Fairwest Direct, San Diego, CA Senior Database Assistant
TECHNICAL SKILLS
§ MS SQL Server 7.0, 2000, 2005 (incl. Query Analyzer, DTS, and SSIS) § MS Access § MS Visual Basic, VBScript, VBA § Perl Script § FoxPro 2.0, 2.6, MS Visual FoxPro 5.0, 6.0, 7.0 § MS Project		§ MS Office Automation § GXS Application Integrator § GXS Enterprise § MS Biztalk 2000 § EDI X12 § XML, XSD, DTD § Mailers +4
EDUCATION/TRAINING/SPECIAL INTEREST
§ Bachelor of Computer Science (1998), National University, San Diego, CA § GXS Enterprise Training (2004), Gaithersburg, MD § GXS Application Integrator Training (2003), Gaithersburg, MD § ProfitLine Charity Team Member 2002-2006 (Co-Team Lead for 2005) § Leadership Impact Training- Murphy Performance Strategies § Management/Supervisor Training- Murphy Performance Strategies § Big Brother/Big Sister Organization- Big Sister 2004-2005 § 2006 3-Day Breast Cancer Walk Participant